Refund policy
Return Policy
At this time, we do not accept returns or exchanges. All sales are final.
To protect both our customers and our business, we have implemented strict security measures regarding returns and claims.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery so we can review the issue and provide an appropriate solution.
To help us process your claim, please include:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
Claims submitted without photos may experience delays or may not be eligible for review.
Contact Us
If you have any questions about your order or need assistance, please contact us at:
Email: services.gemajewelry@gmail.com
We are committed to providing excellent customer service and will respond as quickly as possible.