Shipping policy
Shipping Policy
All orders are processed and prepared within 1–2 business days after your order has been confirmed.
Once your order has been shipped, you will receive a confirmation email with your tracking information so you can monitor the status of your delivery.
If you believe your order has been delayed or you have any questions regarding your shipment, please contact our Customer Support team at:
Email: services.gemajewelry@gmail.com
Important Information
- Delivery times are estimates and may be affected during periods of high order volume, such as holidays, promotional events, or severe weather conditions.
- If you need to change your shipping address after placing your order, please contact us immediately. We will do our best to accommodate your request; however, address changes cannot be guaranteed once an order has entered processing. Additional shipping fees may apply depending on the destination.
- If no one is available to receive the package at the time of delivery, the shipping carrier may attempt redelivery or leave instructions for pickup, depending on their policies.
- Gema Jewelry is not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.
Thank you for shopping with Gema Jewelry. We appreciate your trust and are committed to providing you with the best shopping experience.